Return and Refund Policy

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Online Return and Exchange Policy for Purchases and Classes

Return Policy for CommunityClayDenver.com 

We will issue a full refund for most items returned in new condition within 30 days of the purchase date.  Please note that all returns must include either the original receipt or a gift receipt.

CommunityClayDenver.com Exchange Policy

While we can refund in the case of defective merchandise, we can't exchange items. In order to get exactly what you want as quickly as possible, simply return the unwanted item for a refund. When we receive your return, we'll issue a refund. If the item was sent to you as a gift, we'll send you an E-Gift Card for the amount of the refund.

Receipt Required for All Returns

Please note that all returns to CommunityClayDenver.com must include either the original receipt or a gift receipt.  If you do not have the original receipt, we may be able to locate the original receipt information if you purchased the item with a credit or debit card and if you present this card at time of return.

Gift givers are strongly encouraged to include a gift receipt whenever a gift is purchased. Gift receipts do not display any price information and make it easy for gift recipients to return their items if necessary. 

Classes may be canceled for a full refund up to 14 days before the class begins. 

• A refund of the price of the class and any applicable taxes will be issued in the original form of payment used to purchase the item. If the class was bought for you as a gift, we'll send you an E-Gift Card for the amount of the refund. 

As we are a cash-free establishment, no cash refunds can be given.